Cancellation / Returns Policy

Microlink strives to ensure you are satisfied with our products and services, but if despite our efforts you still feel that you need to cancel your order then please follow the instructions below.

Prior to Delivery:
If for any reason you wish to cancel your order, prior to your delivery taking place, then please contact our Sales Team who should be able to assist. Please ensure you have first read and understood our Terms and Conditions.

After Delivery:
If you have already received your equipment and you are not satisfied, then you still have the right to have them returned and refunded, subject to our Terms and Conditions. Please ensure you have read and understood the Terms and Conditions and then phone our Sales Team who should be able to give you a return number and arrange for any collection necessary.

Terms and Conditions

1. Prior to Delivery

If you have already given Microlink PC the consent to go ahead with the order and arranged a delivery date, then we might have purchased some goods, eg. Software, that is specially ordered under your name. In that case there might be a restocking fee or the goods might have to be paid for in full, depending on whether the goods are re-saleable.
If you have arranged for an upgrade to your equipment to a branded system that we had to specially order in for you, we reserve the right to charge a restocking fee up to the value of 50% of the value of the item.
If you have not yet arranged a delivery date or given consent for the order to go ahead, then Microlink PC will not be invoicing yourself or the Funding Authority for any part of the order.

2. After Delivery

Within the first 30 days after delivery, Microlink PC offers customers the right to return their order and get a refund, following the guidelines below:

None of the services Microlink PC offers are refundable, if they have already taken place, eg. Delivery, software loading, onsite installation, training.
Pieces of software that have already been registered under your details, either by Microlink or by yourself, cannot be refunded.
Special ordered systems, hardware or software, that Microlink had to specifically bring in stock for your order may have a restocking fee up to 75% of the value of the item, depending on our suppliers' guidelines.
All goods have to be returned in their original packaging and in a re-saleable condition.

Under special circumstances and for individual cases, Microlink might withdraw these clauses, but is not obliged to and in all cases your Statutory Rights are not affected.

3. More than 30 Days after Delivery

Microlink PC recognises the fact that sometimes even after the initial cooling off period, you might still want to return your equipment and can make allowance for this. If you have had your equipment for more than a month and feel you would like to return it or swap it, then please still give our Sales Team a call and will be able to give you a quote as to how much we will be able to give you towards buying your system back from you.