Customer Support

Contact us if you require non-technical support with your equipment and our Customer Support staff will be pleased to help.

Creating a caring environment with full awareness and understanding surrounding disability issues is of the highest importance to us. Each student's / customer's needs are considered a priority, and we aim to provide appropriate remedial action and to discuss specific problems without time constraints.

Details of each case are logged and recorded in the Customer Support database.
Each department involved in the reported issue is required to provide information to Customer Support.
The information is collated to assess the necessary action to be implemented.
Each department is informed of tasks required and progress is monitored by Customer Support.
Student/customer is provided with regular feedback.
LA / Assessment Centres are also contacted with updates if required.
Independent of associated departments.
Dedicated to investigating issues / complaints.
Committed to providing satisfactory resolutions.
High level Code of Practice applied.
Customer Service staff reports directly to Managing Director.

For Sales Support, please use the sales support form.

For General Sales Enquiries, please email sales@microlinkpc.com.